FREQUENTLY ASKED QUESTIONS

 

How do you pronounce your company’s name?

TomahWares is pronounced (tō-mä-wer-s).
 

What forms of payment do you accept?

We accept all forms of major credit card payments which can be made online through our invoicing system. This method allows us to expedite your project. We cannot begin a project without receiving a full deposit or deliver final project files without receiving final payment. We also accept checks.
 

What are your prices?

When potential clients ask us this question, we like to respond by asking, “How much are you willing to invest in the success of your project?” which is another way of asking, “What is your budget?” At TomahWares, we offer custom-tailored services and solutions that allow us the flexibility to work with our clients’ needs and budget. Our fees are based on project rates – that vary depending on the type of project – but are established before the start of a project to ensure that there are no surprises.
 

How do you describe your style of design?

TomahWares is an agency, which means we have many different talented designers who are able to work on any kind of project. Our style varies from clean and simplistic to elegant and high-end to bold and colorful. We can adapt to the needs of every project. And above all, we ensure that our designs are sophisticated, professional and polished. We’re certain that our design style will be a good fit for your project.
 

How should I prepare for our initial consultation?

The purpose of the initial consultation is for us to best understand your needs and the scope of your project. The best way you can prepare for this meeting is to familiarize yourself with the needs of your target and what value that you add to them. Also, it’s important that you are specific about your needs and realistic about what your budget can afford. To learn more about our design process, please click here.
 

Do you work by the hour?

Most of our fees are project based. However, we do have an hourly rate of $75 to $150 per hour for work completed outside of the agreed scope of work for a project or for projects requiring an hourly rate.

Do you have a payment plan?

Seventy-five percent of all projects are set up on a payment schedule. This allows our clients the flexibility to pay their fee in small lump sums instead of all at once. Most projects – depending on size – require a non-refundable 25 percent deposit before the start of any work. Then subsequent payments, broken down in 25 percent increments, are required after the completion of each milestone of the project. Please note that payment schedules can vary based on project and needs. So, please refer to terms of your agreement for more information.
 

Is it necessary to fill out the questionnaire form?

Yes. The consultation “Request a Quote” questionnaire is required in order for us to put together something called a design brief (an in-depth description of what is needed in order to complete a project). Without that information, we cannot guarantee that they know enough about your company and your needs. It’s important that you not only just fill out, but that you provide as detailed information as possible so that we can thoroughly understand your needs.
 

How long does it take to complete a project?

The short answer is “it depends.” The long answer is also, “it depends.” Each project is different and the timeline can vary. We believe in doing our best work, and we aim to do our best to work within your schedule. That often requires having adequate time and the full investment from you (the client) to get things done right. We also offer an expedited service for those clients with pressing deadlines. To get more information specific to your project, please complete the form here.